Providing medical care to patients requires a diverse and complex knowledge base and set of skills. Whether you are new to the field or have experience, FDM Legal offers a variety of resources to help you succeed.
Training staff is vital to ensure ongoing development and in-house training is a cost effective way to train a number of staff. FDM Legal is able to fully customise a course to suit your practice’s culture, procedures and strategic vision.
Practice Management | Debt Collection | ||
Module 1: Introduction | Module 13: Designing a Credit Policy | ||
Module 2: Basic Reception Skills and Duties | Module 14: Analysing Debtors to Plan an Effective and Targeted Collections Strategy | ||
Module 3: Confidentiality and Patient Records | Module 15: Implementing Procedures to Avoid Bad Debt | ||
Module 4: Informed Consent | Module 16: Ways to Improve the Effectiveness of Collection Activities | ||
Module 5: Human Resources and The Basic Conditions of Employment in a Medical Practice | Module 17: How to Collect Bad Debt | ||
Module 6: Billing and Payment Policies | Module 18: Record-Keeping and Diarising Procedures | ||
Module 7: The General Ethics of Practice and the Doctor-Patient Relationship | Module 19: Negotiating Skills and Handling Objections | ||
Module 8: Medical Aid Schemes and Dealing with Medical Aids | Module 20: Preparing Correspondence to Debtors | ||